Mexican identity: Saying vs. Pride

In Mexico, there’s a saying: “Del dicho al hecho hay mucho trecho” — roughly, this means that “There’s a long road from what you say and what you do or mean.” Few communication campaigns illustrate this saying better than one we recently worked on for one of the country’s most iconic confectionery brands.

The brand had developed a campaign centered on Mexican pride, inspired by what they imagined was the spirit of the “barrio” or the subculture of the streets. The goal was to reconnect with an audience that, with age, was starting to drift away: young teens. The idea was powerful in theory — but the quantitative testing told a different story. What seemed ideal on paper, failed to resonate in real life.

We responded quickly to this conundrum by creating an online community with teenagers from across the country to truly understand their view of the barrio, their sense of identity, and the symbols they genuinely relate to. To achieve this, we combined projective techniques with visual stimuli that uncovered far more than surface-level answers.

From the outset, we suspected a disconnection. But it was through qualitative analysis that we uncovered not just what had missed the mark, but why.

The key insight was clear: the solemn tone of the campaign clashed with the vibrant, playful, and down-to-earth spirit that these young people associated with the brand. What was intended as a message of national pride came across as distant and as an out-of-touch resolution.

Based on these findings, we proposed an emotional narrative where street humor, cheekiness, and spontaneous joy took the center stage. We also defined four strategic territories to help the brand build messaging that feels authentic, relevant, and emotionally resonant with its audience.

The result was a new conceptual platform with a truly Mexican soul — one that didn’t just talk about identity, but embodied it through everyday experiences as an emotional truth.